Sydel Corporation’s world class “Support Central” delivers available and responsive technical support and maintenance across every geography and time zone. While we pride ourselves in the quality of our products, we will always attempt to respond promptly, but not later than 24 hours after a support technician documents a call.
Multiple contact options — Whether you prefer email or telephone, we are on-call to answer your mission critical questions from 9:00 to 18:00 EST, Monday through Friday.
Structured communications process — We keep you informed with service enhancement updates, technical communications, business seminar information, new service opportunities, and more.
In an effort to expedite troubleshooting, sometimes it is advantageous to send a facsimile to (305) 569-0428 or e-mail to firstname.lastname@example.org to provide documentation to assist the support technician.